Refund policy

✨️Returns & Refund Policy✨️

At A Gift, we take care in preparing every piece. If something isn’t right with your order, we’ll always aim to help fairly and respectfully.

✨️Change of Mind Returns✨️

We accept change-of-mind returns within 14 days of delivery, provided the item is:

Unworn and unused

In original condition and packaging

With the original tag attached

For hygiene reasons, items that have been worn or have had the tag removed cannot be returned, including earrings.

Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping fees are non-refundable.

✨️Faulty or Incorrect Items✨️

If you receive an item that is faulty, damaged on arrival, or incorrect, please contact us within 48 hours of delivery with clear photos and a brief description.

We will assess the issue and arrange a replacement, repair, or refund where appropriate, in line with the New Zealand Consumer Guarantees Act.

✨️Natural Characteristics & Handmade Variation✨️

Our jewellery is assembled in small batches and may include natural materials.

Slight variations in colour, texture, size, or finish are part of the character of each piece and are not considered faults.

✨️Refund Processing✨️

Once a return is approved and received, refunds will be processed to the original payment method within 5–10 business days.

Shipping charges are non-refundable unless the item is faulty or incorrect.

✨️How to Request a Return✨️

Please contact us at:

📧 agift4you34@gmail.com

Include your order number and a brief explanation (photos if applicable).

✨️Your Consumer Rights✨️

Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act.

✨ Return Address ✨

Approved returns should be sent to:

A Gift

PO Box 5344

Terrace End

Palmerston North 4441

New Zealand

Please ensure your order number is included inside the parcel.

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